Central Station 24/7/365

May Security's Central Sation is:

 

• UL Listed/FM Approved
• Bi-lingual Operators
• Highly Trained Employees

 

The cornerstone to any monitoring is the central station.  All incoming calls to the central station are received by highly trained console operators. Individuals occupying this position are selected from among the most proficient and tenured operators. They have demonstrated the ability to courteously direct all calls to the appropriate representatives.

When a call comes into the central station (rather it be from the security panel or individual), these operators serve as your dispatch or initial contact with the central station, so people are chosen who possess the experience, the knowledge, and the professionalism to not only create an excellent first impression, but to instill in our callers a sense of confidence and security, while assuring that their needs are addressed in a timely manner.

To protect the interests of all parties involved, every call to the central station is recorded on a digital voice unit. If you ever have the need to research a certain call, or simply require the information for reasons of record keeping or liability, you may file a request with May Security and we will be happy to accommodate your request. 

Residential and Commercial customers can rest easily knowing they have a superior monitoring service. Many insurance companies offer discounts for monitored security and fire systems.

Dispatcher Training

Every employee understands the value of service to our customers. It is the cornerstone of the training and education program, one of the most comprehensive in the industry. The extended training curriculum for new employees simulates virtually every scenario they may encounter and only when they have demonstrated that they have the skills and ability to act quickly and effectively are they qualified to become a dispatch professional. Continuing education that incorporates new and revised policies and ensures that their skills and knowledge remain at the highest level for our customers.